Protecting your personal information is our top priority at v55. This document explains what data we collect, why we collect it, and how we keep it secure.
Your rights: You have the right to access, correct, or request deletion of the information we hold about you. For any questions, please contact our Help Centre contact us.
How v55 protects your privacy — at a glance
This Privacy Policy forms part of the agreement between v55 and its users regarding data protection. By using v55, you agree to this policy. If you have any questions or concerns, please contact us before using our services.
V55 collects two types of information — what you provide directly and what is gathered automatically. Full details are outlined below:
| Data Type | Example | Why it's needed |
|---|---|---|
| Identity information | Name, date of birth, NID number | KYC Verification & Age Confirmation |
| Contact Information | Email address, mobile number | Account verification and communication |
| Payment information | Mobile Pay/Nagad Number | Processing financial transactions |
| Login Information | Username, password (encrypted) | Account security |
| Verification Documents | NID/passport photo | Identity and age verification |
V55 collects your information in several ways. In each case, we only collect what is strictly necessary — nothing more.
We never collect microphone, camera, or location data without your permission. If you use our mobile app, you will be prompted to grant the necessary permissions.
V55 uses your information only for specific, defined purposes — nothing vague or excessive. Each purpose is clearly outlined below:
If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings. Opting out will not affect important service-related messages.
V55 never sells your personal information or shares it with third parties for commercial purposes. However, there are limited circumstances where data may be shared:
We have strict confidentiality agreements in place with all third-party providers. They may only use your data for the specific purpose agreed upon and cannot share or use it for anything else.
Cookies are small data files stored in your browser. v55 uses three types of cookies:
You can manage cookies from your browser settings. However, disabling essential cookies may cause certain parts of the site to not function properly.
V55 does not retain your data indefinitely. Each type of information has a defined retention period:
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | 5 years after account closure (as required by law) |
| Financial Transaction Records | 7 years (as required by AML and tax regulations) |
| Customer Support Conversations | 3 Years |
| Gaming History | While account is active + 2 years |
| Logs & Technical Data | 13 Months |
| Marketing preferences | Until consent is withdrawn |
When the retention period ends, data is securely deleted or anonymised so you can no longer be identified.
Under international data protection laws, you have a number of rights over your personal information. v55 respects all of these rights:
To exercise these rights, Help Centre Contact us. We will respond within 30 days of receiving your request.
V55 is strictly for users aged 18 and above. We do not knowingly collect data from minors.
Date of birth is verified at registration. If it is ever found that a minor has opened an account, that account will be immediately closed and all collected data will be deleted.
If you believe a minor is using v55, please Help Centre let us know and we'll act promptly.
V55 may update this Privacy Policy to reflect changes in technology, law, or business operations. When changes are made:
Previous versions of this policy are archived. If you need to review an earlier version, Help Centre Submit a request.
For any privacy-related questions, requests, or complaints, please get in touch with us. We're always here to help.
Our Data Protection Officer will take your concerns seriously. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory authority.
For more information, visit our Terms & Conditions and Responsible Gaming pages as well.
Your privacy and data security are fully guaranteed at v55. Join now and play with complete peace of mind.
SSL Secured · Data never sold · 18+ Only